SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gorgeous Hair Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of gorgeoushairshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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| Buyer | Real customer reviews | |
|---|---|---|
K****a K.  |
21 Jun 2017 19:16 I think it fits really great and is also comfortable. I got size Medium 
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Customer  |
14 Jun 2017 09:06 Cute! 
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A****y G. |
8 Jun 2017 18:44 Perfectly made! It's XL. Thanks! 
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V***********a V. |
20 May 2017 08:32 I got a medium, would've chosen large to get it to be a little more free and loose. But still love it 
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A***l A. |
15 May 2017 07:22 T-shirt is not bad! light and soft. This is size medium 
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A****y E.  |
11 May 2017 07:41 The quality is good, in my size 42-44 M free but not as big as I wanted. definitely recommend it. But if you wear medium usually and want it a little loose get large 
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E***a S.  |
5 May 2017 08:40 Perfect. Fast shipping and delivery. My size XS/S, S size fits perfect. A+++ 
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J***a F. |
30 Apr 2017 00:47 I'm wearing size small. Quality is good and fits well! 
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A**a V. |
29 Apr 2017 12:09 the size of our 42 ordered M-sits like a little loose! I recommend! 
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T**a K.  |
28 Apr 2017 11:37 Nice shirt. I got a medium :) 
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Customer |
27 Apr 2017 10:59 XL fits nice and hugely just like i like it 
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Customer  |
23 Apr 2017 14:32 Size small is a good fit for me, I love this shirt! 
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V***********************6 V. |
22 Apr 2017 04:04 Great shirt!!! I liked thread does not stick, all sewn smoothly. great communication with the store. I adore big shirts so I got a large. 
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O**a C. |
21 Apr 2017 02:49 Great shirt! Shipping was about 2 weeks! everything is super! 
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R**a Z.  |
9 Apr 2017 10:50 Size small is great for european s-m. thank you :) 
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N******a M. |
30 Mar 2017 02:42 Pretty fast delivery. In life I wear size s, but ordered m. Shirt fits exactly I wanted. 
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E***a F. |
13 Jan 2017 07:00 Size XL. I love it! thx! 
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