SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gorgeous Hair Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of gorgeoushairshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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| Neutral (0%) | 3 Stars (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
A*******r I.  |
21 Apr 2017 09:10 Hairpin is excellent, the child loves it very much. Just like a little heart cookie. 
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Y**a S. |
20 Apr 2017 03:48 Looks just like a real cookie! 
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E***a P. |
17 Apr 2017 07:52 Came in very quickly and adoring these 
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X*******6 X. |
16 Apr 2017 11:52 Cool Clips. The store put 2 orders in one package. thank you. 
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Customer |
15 Apr 2017 12:29 The track is not tracked, but the goods arrived quickly. no smell, done carefully. 
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O**a R. |
14 Apr 2017 07:24 Strong jaws. track to track. we make the surrounding compliments never have not seen such! will order more sure! cool stuff. thank you! 
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Y****a Y. |
14 Apr 2017 05:48 Shipping was kind of long but not surprising due to my location. Excellent quality! Clip is made very carefully, no smell and sturdy clamp. Most importantly I love the appearance! Barrette is appetizing and I want to eat ;) 
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A*****a S. |
14 Apr 2017 03:48 Small, sturdy clasp, on one side is the teeth 
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O**a K. |
10 Apr 2017 04:35 Gorgeous barrettes. in love with them and I'd eat them if I could lolol 
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L****a K. |
7 Apr 2017 22:20 Looking at them makes me hungry!!! Clip is sturdy. 
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Customer |
2 Apr 2017 23:54 Barrette is very good. tight hold on the liquid детскмх hair. Bulu order again. the track is not tracked to the end. came a month before кузнецка. 
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Z***********a Z. |
2 Apr 2017 08:48 These are great quality and the delivery was fast, so I'm satisfied with the purchase. Didn't have any problems with the order or the store. 
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E***a M. |
3 Mar 2017 01:09 Can't wait to order more for my nieces! 
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Y***********a Y. |
16 Feb 2017 12:17 Really love these clips, thank youu! 
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Z****a B. |
1 Feb 2017 04:22 Package wrapped came in time! small yellow envelope, directly to your inbox! packaged well! Clip-a miracle!!! daughter liked! I love it! thank you store! the quality is good! all consistent with the description! I recommend this seller and his shop to all!!! ⭐️⭐️⭐️⭐️⭐️ 
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Customer |
1 Feb 2017 03:59 Amazing, just amazing. How are these a thing?! 
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